Feedback on new request process.

[Raesanos]

Post it here.

[Pale Horse]

I'm impressed.  This is wonderful.  It's smooth, easy to understand, and makes it very easy for we, the player base, to make some simple requests of the staff.

[Anonymous]

Maybe I've missed it, but a log-out function would be nice.

[Larrath]

I'd like an ability to skip the Introduction phase.  It's just another tedious button to click after the 5th time.

All wonderful other than that, as far as I can see at the moment.

[Tamarin]

It looks great so far.

I think it would be neat to have a panel similar to the backend one you posted that allowed us to view the requests we have that are pending.

[SpyGuy]

It looks great so far.

I think it would be neat to have a panel similar to the backend one you posted that allowed us to view the requests we have that are pending.

This would be great.  I'm loving it so far, good luck sifting through the deluge of account note requests.

[Morrolan]

I like it.

People need to accept the cookies for the site, though.  I had to spend 15 minutes crawling around my McAffee trying to get them accepted for the site.

Morrolan

[cyberpatrol_735]

Ooohh.. will an application process go into this too?

That would be cool. App your new chars from your web browser, enhancing editing ability and whatnot.

[Apocalyptic_Cow]

This sounds really neat, but I can't log in for some reason. Is it possible that the underscore in my account name is throwing it off?
It's not doing anything wonky, just telling me that my account name or password is incorrect despite my sincerest protests.

[Sanvean]

I believe it's case-sensitive, so make sure you're capitalizing the C in Cow?

[Apocalyptic_Cow]

No cigaro, and I'm copy/pasting the account name directly from GMUD. Starting to think this is all an elaborate April fool's joke on me alone, weeks in the making.

Clever...

[jcarter]

It's weird. When mailing the MUD, you suspected (you never actually 'know' you were dealing with people on the other end. This new sort of contraption you've made is 'colder' in the sense that there feels like there's a distance between the player and the staff.

[moab]

Only two ideas to add:

1. I noticed the text box messed up the formatting of my message.  I'm not sure that's a good idea.  I wonder how it will come out on the other end.

2. Maybe have a button to submit attachments?

[HunterKiller]

Post it here.

That's cool, man.  I like how it offers a pull-down for characters (tried out the character related portion of it).  I can see how this might be better and more organized for staff.  In addition, it may force the user to put their requests into a more logical order and it makes them include things they may forget otherwise.

Kudos.  Well appreciated.

- HK

[Morgenes]

It was the '_' in the account name, I've fixed it, please try it and let me know.

[HunterKiller]

This sounds really neat, but I can't log in for some reason. Is it possible that the underscore in my account name is throwing it off?
It's not doing anything wonky, just telling me that my account name or password is incorrect despite my sincerest protests.

Is your board name and account name on ginka different?  Are you using your board name instead of the game account name?  Just a thought.

- HK

[Morgenes]

This sounds really neat, but I can't log in for some reason. Is it possible that the underscore in my account name is throwing it off?
It's not doing anything wonky, just telling me that my account name or password is incorrect despite my sincerest protests.

Is your board name and account name on ginka different?  Are you using your board name instead of the game account name?  Just a thought.

- HK

We had a bug in handling account names with '_' in them.  (As I posted in the post before yours.  This has been fixed.

[Apocalyptic_Cow]

Works like a charm. Great stuff folks.

[Tamarin]

I love that you get an email from the imm that sorted out your request, letting you know that it was handled.

That's awesome!  I do hope that's totally automated for you guys so you don't have to bother sending an actual email.

My suggestion: make that email include what the submitted issue was, maybe by just including what the user inputted as the request.

[Morgenes]

I love that you get an email from the imm that sorted out your request, letting you know that it was handled.

That's awesome!  I do hope that's totally automated for you guys so you don't have to bother sending an actual email.

My suggestion: make that email include what the submitted issue was, maybe by just including what the user inputted as the request.

It's close to automated, it builds the mail for us, and if we don't have anything else to say, we just hit 'send'.  I'll work on adding the details of the request to it as well.

[bloodfromstone]

It's worked great for me. Awesome work.

[Treestone Capricorn]

Neato. I think you should be able to submit Items, room desc, and the like with it though. Definitely cut down on time. I dunno, maybe you can and the portal cutting through space/time that I use to contact you all is simply disabling it. *shrugs* oh well. It's definitely cool though.

[Folker]

This is actually a curious idea. Is it possible to make an automatic object submission form of this type? For example, an object should have short description, main description, weight, function, durrability, etc. Just have the same form which requies all boxes (seperate box for that description, or this description) filled out and sent in.

[HunterKiller]

A long time ago an imm made something like this for a clan.  Maybe he kept it where other imms could get to it.

- HK

[Sanvean]

Alas, he did not.  I think it's a good idea, just a matter of one of us having time to gather info on how it should work and then put it together.

[Tamarin]

I noticed a bug in the new tool...

I followed the following line:

GDB Related --> Complaint or Appeal --> Details

In the details text field, I entered a bunch of stuff, then hit next to see the preview.  I didn't like what I saw, so I hit previos to change it.  When the  previous page (step 4) loaded, the text I had entered was now gone and I had to retype it all.

Is there any way to get the entered text to stay in the database through this process?

[FightClub]

Question, I sent a log in and when I got a receipt, it was blank.  Wondering if special characters such as < > might blank out the log in email, or possibly in the request.

[LauraMars]

I think it would be great if, in addition to the options listed, there could be an "other" option.  I just submitted a request and couldn't find a subcategory to file it under, so I filed it under Staff Complaints.  That's not as bad as it sounds.

[Morgenes]

Question, I sent a log in and when I got a receipt, it was blank.  Wondering if special characters such as < > might blank out the log in email, or possibly in the request.

Logs are not sent back in the response.  We get the logs, don't worry about it.

[Raesanos]

I think it would be great if, in addition to the options listed, there could be an "other" option.  I just submitted a request and couldn't find a subcategory to file it under, so I filed it under Staff Complaints.  That's not as bad as it sounds.

If something doesn't fit in an existing category please just email it to mud.  Requests not handled by the tool shouldn't go into it.  Also, our statistics for how many staff complaints we get will become innacurate.

That said, new categories are always considered, but for now I don't want to add "other" categories, I'd rather try to make it handle what needs to be handled specifically.

[mansa]

I wish I could log into the reqest section and see -there- the requests that I previously have made, instead of relying on my email inbox.

[Sephiroto]

I seem to be unable to login.  I think that it is because my password exceeds the maximum number of characters allowable in the password input box.

[Morgenes]

I somehow think that's impossible, as the max length of a password on the form is 40 characters.  Mail morgenes@gmail.com with your account name and I'll see what I can see.

[Raesanos]

I added a request history page by popular request.

[mansa]

Is it possible to edit the 'resolution' to cut out your own text?

Request Details:
Category
Web Site
Type
Bug / Typo / Idea
Clan
None
Character
None
Details
How about an option to sign out of the 'request' form for my account? I don't see a way to do it, and I'm kinda scared about that.
Log
None
Resolution
Mansa, Your Web Site : Bug / Typo / Idea request has been resolved. Here are the details you provided for this request: How about an option to sign out of the 'request' form for my account? I don't see a way to do it, and I'm kinda scared about that. Raesanos Armageddon Staff

See how Resolution shows the Details again?  Too bad it just can't show the last comment, which is highlighted in BOLD

Another example:

Request Details
Category
Web Site
Type
Bug / Typo / Idea
Clan
None
Character
None
Details
At the bottom of: http://www.armageddon.org/intro/overview.html

"Players and staff conduct lively arguments and debates on the discussion board and we meet every year at the Armageddon Players Meeting, which is held in conjunction with DragonCon and has been held in the past in locations such as Las Vegas, Chicago, Baltimore, Raleigh, and Iowa City. "

It mentions DragonCon and being in conjunction. Since this year is going to be in Las Vegas, I think the text should be changed slightly to read, "..Armageddon Players Meeting, which travels the world each year, and has been in the past in conjunction with DragonCon (insert url) in Atlanta, Las Vegas, Chicago, Baltimore, Raleigh, Iowa City and Phunket in Thailand..."

I'm sure there could be better wording for 'phunket in thailand' but my mind is failing.

Log
None
Resolution
Mansa, Your Web Site : Bug / Typo / Idea request has been resolved. Here are the details you provided for this request: At the bottom of: http://www.armageddon.org/intro/overview.html "Players and staff conduct lively arguments and debates on the discussion board and we meet every year at the Armageddon Players Meeting, which is held in conjunction with DragonCon and has been held in the past in locations such as Las Vegas, Chicago, Baltimore, Raleigh, and Iowa City. " It mentions DragonCon and being in conjunction. Since this year is going to be in Las Vegas, I think the text should be changed slightly to read, "..Armageddon Players Meeting, which travels the world each year, and has been in the past in conjunction with DragonCon (insert url) in Atlanta, Las Vegas, Chicago, Baltimore, Raleigh, Iowa City and Phunket in Thailand..." I'm sure there could be better wording for 'phunket in thailand' but my mind is failing. Raesanos Armageddon Staff

I think it would be better if it was like this:

...
Log
None
Resolution
Mansa, Your Web Site : Bug / Typo / Idea request has been resolved. Raesanos Armageddon Staff

[X-D]

I've not looked at the request tool yet, and odds are, I probobly never will.

Whatever.

But I really don't understand the reasoning behind removing bug/typo from in game. I dislike that change.

When I notice a typo or a bug, I'm 95% of the time, doing something in game, I then use the nice easy, command that does not hurt the flow of play.

But now, I cannot do so. I have to go to some web page figure out how that works, get to the area, type in whatever..blah blah blah.

All it means in the end is that I will no longer be logging bugs or typos to the mud. Shrug.

[mansa]

I've not looked at the request tool yet, and odds are, I probobly never will.

Whatever.

But I really don't understand the reasoning behind removing bug/typo from in game. I dislike that change.

When I notice a typo or a bug, I'm 95% of the time, doing something in game, I then use the nice easy, command that does not hurt the flow of play.

But now, I cannot do so. I have to go to some web page figure out how that works, get to the area, type in whatever..blah blah blah.

All it means in the end is that I will no longer be logging bugs or typos to the mud. Shrug.

You're wrong, X-D.  You should really check out what the request function is really about.

http://www.zalanthas.org/phpBB2/viewtopic.php?t=18029

The game typo/bug/idea request type was removed. Please submit these using the commands with those names in the game. This provides us better information about what was reported.

[X-D]

Alright.
Step 1
Bring up web browser.
Step 2
Go to web page
Step 3
login
step 4
click next
step 5
pick category
step 6
click next
step 7
Go back because you can't find anything that says bug/typo/idea
step 8
get pissed off and leave


No Mansa, I'm not wrong.

Oh look, a room desc spelled wrong

Code Select Expand

typo Hey, the word cave in this room desc is spelled wrong, it says a dark cive.

Hey look, ONE step...wow.

[Xygax]

X-D:  Why is it that you think the in-game bug/typo/idea commands no longer work?

[X-D]

Hhhmmm, thought I saw that they were removed.
Maybe I read wrong?
I'll look:)

Oh, Also, I have checked out the request thing and well...Nope, don't much like it anyway.

From my end it is still easier to mail mud, shrug.

(EDIT)

Same here, Just reread it and it was removed from request not game...Heh.

[EvilRoeSlade]

Yeah, I just reread the announcement again and apparently it was the website bug/typo/idea function that was removed and we are being asked to use those commands in game.

[Xygax]

From my end it is still easier to mail mud, shrug.

Your definition of "easier" must not include having your requests handled expediently.  (actually, I'm not sure if requests which are provided-for by the tool will be handled by the mud account at all -- much less expediently, given that the tool makes the staff-burden for these requests so much lighter.)

-- X

[X-D]

It probobly does make it easier on the staff end.
But, I've never made a request that I was in a hurry on.

A week, shrug, two, no big deal, a month, maybe I'll mail again, maybe not.

I'll wait and see if it gets more streamlined on the player end.

I really don't see the need for all the menus unless you are only allowed a certain number of options in a dropdown.

I went through them all and if there is not a limit, why then are all the final options simply not on one dropdown?

Login, dropdown, pick, poof.

[Angela Christine]

I can see not including bugs and typos in the webby thing, but Ideas seem like they could be useful there.  Sometimes I have an idea that takes up more than 200 characters and isn't location specific.  

For example: one day I had an idea for a new apartment code command, "rent rules".  When I rented an apartment from a PC Nenyuk they would always give me some rules, and when I rent an apartment in real life they always give me pages of rules.  But when I rent an apartment from an NPC I have to guess about the rules.  Like if there is no cooking area included, and especially if there are no windows, then that building might have a "no cooking inside the building" rule.  Is it ok to let my legion of water mage friends make water in my room, and does it make a difference what part of the city that room is in?  Speaking of making water, my room doesn't appear to have any plumbing, is there a specific area in or around the building for waste disposal?  Are pets ok, or should I be sneaking my pet lizard past the manager?  These rules would be mostly for flavor rather than code, since the rooms themselves are not patrolled, but flavor is good.  Once you know there are rules you can decide if your character is the sort of person who obeys the rules, the sort of person who bends the rules but feels nervous about it, or the sort of person who brazenly breaks the rules as long as the law isn't involved.  

I used the in-game idea command, but since I had to try to squeeze it in under 200 characters I'm not sure if it was coherent.  I have a real problem being succinct.    I was standing in a tenement lobby when I submitted the idea, but it really isn't an idea that needs to be linked to one particular location or NPC.  It isn't something that fits with any of the web tool categories, but it also isn't something so special that it needs to be looked at by the account mail person either.

Just a thought.


Angela Christine

[Tamarin]

It'd be good if there was an option under character to add keywords.