That comes across as something of a strawman if I'm honest, but I'll address it anyway.
There is a rule about not sharing staff-side information but this rule doesn't actually extend to the 'staff rules' themselves. Despite this, many new Storytellers may feel like it does and therefore be careful about what they share and say. It seems that many of the playerbase are well aware of the rules and frequent discussions have taken place about them, so they have been shared openly and thus accountability at the hands of the playerbase has been possible.
There was never a decision to deliberately try and be less accountable. I would only say, in my mind, that the hope and understanding was always that we had good people on staff who would abide by the rules and that staff would always hold each other accountable. This has worked, mostly. But clearly, and unfortunately, not always.
Meaningful change often requires a catalyst. It also requires the right time and the right people. There have been incidents like this in the past and not every staffing team would have jumped on the situation as an opportunity for positive change, this one has. Could we have done it sooner? Maybe? But I think not. It's actually unbelievably challenging to unpick every bit of staff policy and inherited staff culture and it needed the right staffing team to embrace the challenge in the right way.
What isn't super helpful, is folk who will shoot down everything we do now, regardless of what we do, simply because they want to watch the game burn.