Since I started the thread, I have gone through the feedback thread and compiled it into topics and handed it over to the active staff team. Not all ideas made the list, but everything everyone posted was read and considered.
To name a couple of ideas (but not all) that did not make the list:
- staff term limits - until this most recent staffing round, it's been a challenge sometimes to retain enough staff to fill in all the roles we'd like to see filled. Plus, losing some of that expertise and knowledge due to forced term limits would cause a lot of issues. However, it did spur the idea of having a routine check-in with staff and a senior staffer. Maybe every 3 months, or 6 months, but a lot like a workplace one-on-one between a manager and a team member. A time to talk about how things are going, how they're doing, how they're liking staffing, and provide feedback. I'm not saying this definitely will happen, but it's an alternative idea presented
- displaying accounts names for everyone - while the idea behind it is understandable there are too many reasons not to do this. If you find out some character is this one particular person who annoys you from the GDB/Discord you're going to possibly play differently around them. If you find out some character is staff, you're going to possibly play differently around them. If someone is a female player, which is often obvious by the name, they're going to possibly be treated differently by other players. It even gives rise to making online stalking easier for the stalker.
With that in mind here is the compiled list I have presented to the active staff to discuss:
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Communication / Moderation
more professional/polite tone
create stylesheet/guide for talking with players
all official comms via request - done, new staff contract
post all staff rules - in progress by Brokkr
post ban/complaint lists
players should be able to say no to having to deal with certain staff
take a more corrective approach, talk to players earlier about behavior
use MOTD more, not everyone reads Discord/GDB
player moderation - done, new player mod team
ban amnesty, start over
FOIC
Rule against and punish USE of of ooc information in-game, not the relaying of it
more ways to find out info like "how good a weapon is" - mechanical things a vet knows
Raise the glass ceiling more
Staff Avatars
no leaders
staff cannot engage in ERP
more scrutiny on pkilling - review and question the staffer for each one
no dual-logging (staff and avatar)
Staff Rules
Ban staff's player account for 2 years if they have serious breach of rules
stricter enforcement of existing rules - review them regularly, workshops, discussions
Staff HR
Staff Review every 3 months -checkin to make sure they're still happy with it, senior staff provide feedback (manager 1-1)
overhaul hiring process - focus more on people skills
"sabbatical rule". Allow staff to take a break while saving their spot as much as we can
more willingness and avenues to discipline staff
staff training - admin train ST, Prod train admin - to identify potential future promotions
Discipline / Complaints
limit who sees complaints - code change in progress
players can remove/clarify account notes after 2 years
give players time/place to vent over past frustrations
all private messages should be assumed public - meaning someone can use them without getting in trouble
Player Committee
discuss sexual harassment allegations
discuss player/staff disagreement
discuss/present ideas
discuss staff complaints, player complaints
appeal staff decisions
Whistleblower rule that absolves someone of breaking other rules if it exposes a serious problem
Have game auto email someone when an account note is added
Game / Code
Loosen up resurrection rules when someone dies to a stupid reason that no one knows about
Automate Karma - remove if players are bad
consent flags
lighten up a little on xenophobia, as it causes isolation
add ability for players to resolve their own requests so they don't have to wait on staff
Community
engage with other RPI MUD's
presence on Reddit
rebrand - maybe remove MCB
vision statement, core values