What if.. When new players joined the game they were put through a simulation that makes them do a bunch of stuff like, mining, foraging, talking, emoting, etc and until they passed this simulation they couldn't get into the game. Allow them to do it before their char is created so they can say Yay or Nay. Draw weapons, the whole shabang. And then have them read up on the city background so they understand, then the race they plan to choose.