When submitting a request relating to a particular clan on the request tool, please be sure to select the clan that your request concerns. When you select a clan, it sends an email informing that clan's staff that they have a request waiting for them. If you don't select the proper clan, it selects the Akei'ta Var by default. That sends email to the desert elf staff, regardless of whether or not that request concerns the Akei'ta Var.